This article explains how to deploy the imper.ai Helpdesk Console and prepare your environment for secure helpdesk verification.
After reviewing the roles involved and the end-to-end verification flow, deployment focuses on enabling the required components, connecting identity context, and ensuring the Helpdesk Console is ready for operational use.
Deployment is performed by administrators and is required before helpdesk agents can initiate verifications or end users can access the Self-Service Portal.
Before You Begin
Before deploying the Helpdesk Console, review the following articles to ensure you understand how the system is structured and who is involved:
Helpdesk Console — Roles and End-to-End Flow
Understand administrator, agent, and end-user responsibilities, and how verification is initiated and completed.
Review what the Helpdesk Console provides and which areas are available to administrators and agents.
Ensure that:
You have administrator access to the imper.ai platform
You have identified who will act as administrators and helpdesk agents
Your organization is ready to connect an identity provider
What Deployment Includes
Deploying the Helpdesk Console prepares the platform for verification activity. This includes:
Enabling the Helpdesk Console in your imper.ai environment
Connecting at least one identity provider
Configuring system-level settings that govern verification behavior
Ensuring visibility into verification activity and audit data
Deployment does not involve initiating verifications or configuring agent workflows.
Deployment Sequence (High Level)
The Helpdesk Console should be deployed in the following order:
Connect Identity Providers and Systems
Establish organizational identity context used for verification.
Configure Verification Behavior
Define how verification operates and which actions are allowed after successful verification.
Enable Helpdesk Agent Access
Ensure agents can access the Helpdesk Console and initiate verifications.
Each step is covered in a dedicated onboarding article.
Next Steps
Continue deployment by connecting identity providers and internal systems:
➡ Connecting Identity & Systems (Helpdesk Console)
After identity is connected, proceed to: