The Remediate feature allows administrators and analysts to take immediate action when imper.ai flags suspicious or anomalous participant behavior during monitored conversations.

Remediation actions help security teams quickly investigate, communicate with stakeholders, and escalate potential social engineering risks.

The Remediate options appear when viewing participant-level verification details inside the Conversations page.

Accessing Remediation Actions

Remediation actions are available only after expanding a specific conversation and selecting a participant whose behavior may require investigation.

To access Remediate tools:

1. Navigate to Conversations.

2. Expand the relevant meeting record.

3. Select the participant you wish to investigate.

The Verification Summary Panel and Remediate actions appear on the right.

Available Remediation Actions

1. Report

Initiates a live-chat thread with:

• The meeting organizer

• The on-call security engineer

This creates an immediate communication bridge for investigating identity anomalies or responding to suspected impersonation attempts.

2. Update Verification Status

(Coming Soon)

This option appears in the UI but is not yet active. It will allow admins to manually update a participant’s verification status in future releases.

3. Report an Incident in the Communication Channel

Triggers an incident notification tied to the conversation and participant.

Steps:

1. Navigate to Conversations.

2. Expand the meeting that contains the suspicious participant.

3. Click the participant to open their validation context and anomaly indicators.

4. Click Report to initiate incident reporting.

Reviewing the Verification Context Before Remediation

Before taking action, administrators can review:

Verification Summary Panel

Shows:

• Risk score

• Network anomalies

• Endpoint anomalies

• Persona indicators

• Challenge scoring

• Device metadata

Verification Transcript

If challenge questions were asked, the transcript may reveal:

• Suspicious answers

• Partial or incorrect responses

• Behavioral anomalies