Integrating ServiceNow with imper.ai

  • Updated on Mar 4, 2026
  • Published on Mar 4, 2026
  • 1 minute(s) read
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Integrating ServiceNow with imper.ai ensures:

  • When a ticket is opened, imper.ai is automatically included in the workflow, allowing sending a verification link to the user and updating the ServiceNow ticket with the verification outcome.

  • Users are verified before sensitive actions are executed.

  • Some actions can be completed automatically via imper.ai, without requiring intervention from a help desk agent.

  • Verification results and metadata are fully recorded in ServiceNow, providing agents with actionable insights and a complete audit trail.

By leveraging ServiceNow as a source of truth for ticket and user information, imper.ai can validate identity context, enrich verification logic, and improve decision accuracy during helpdesk and security-sensitive interactions.

Only admin users can integrate ServiceNow with imper.ai.

Prerequisites

To integrate ServiceNow with imper.ai, you must:

  • Have admin permission in imper.ai.

  • Have admin permissions in ServiceNow.

  • Be able to create and manage API credentials / integration user accounts.

  • Know how to define and limit API scopes or roles in ServiceNow.

Install and set up the imper.ai app

imper.ai integrates with ServiceNow using an app and an API key.

  1. Go to to SerivceNow Store.

  2. Search for imper.ai and click Install.

  3. A ServiceNow user named “imper integration” will be created.

  4. Grant “imper integration” user with the following permissions:

    1. All Task and child tables - read/write

    2. System properties - read/write

    3. Users - read only

  5. Configure an API key for this user. This key will be used in a later stage.

  6. Next, configure the imper.ai verification field in any form derived from Task.

  • imper.ai verification field name: u_imper_verification.

Required API Permissions

The following ServiceNow Permissions are required for the integration to function correctly:

  • All Task and child tables - read/write

  • system properties - read/write

  • Users - read only

These permissions allow imper.ai to access ticket and user information, manage custom fields used during verification and automated actions, and maintain a secure, auditable workflow within ServiceNow.

Connect ServiceNow in imper.ai

Once your ServiceNow API credentials are ready:

  1. Log in to the imper.ai Admin Console using your admin credentials.

  2. Navigate to Integrations page.

  3. Locate ServiceNow and click Connect.

  4. In the relevant places, provide your ServiceNow url and the api key.

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