The Verification Details and Analysis Reports provide administrators and authorized agents with visibility into individual verification events and overall verification activity.
These views are used to:
Review verification outcomes
Understand why a verification succeeded or failed
Support auditing, compliance, and incident investigation
This article focuses on how to interpret verification data, not how verification is initiated or configured.
Before You Begin
Before reviewing verification details and reports, ensure that the following have been reviewed:
Helpdesk Console — Roles and End-to-End Flow
Helpdesk Agent Experience
At least one verification must have occurred for data to appear.
Accessing Verification Details
Verification details are available from the Verifications page in the Helpdesk Console.
Authorized users can:
View a list of all verification attempts
Filter and search by status, date, or user
Select a verification to view detailed context
Access to verification data depends on the user’s role and permissions.
What Verification Details Include
Each verification record provides contextual information about a specific verification event, including:
Verification status (for example, Verified, Not Verified, Incomplete)
Date and time of the verification
Associated user or identifier
Initiation context (for example, helpdesk interaction or self-service flow)
Final outcome
Verification details are designed to be clear, consistent, and actionable.
Analysis and Reporting Insights
In addition to individual verification records, the Helpdesk Console provides aggregated views and metrics that help administrators understand verification activity over time.
These insights may include:
Total number of verifications
Success and failure rates
Average verification duration
Trends across time periods
Analysis views help identify patterns such as repeated failures, unusual activity, or operational bottlenecks.
Using Verification Data
Verification details and reports can be used to:
Support compliance and audit requirements
Investigate security incidents or suspicious activity
Review agent adherence to verification policies
Identify opportunities to improve helpdesk processes
Verification data is informational and does not alter system behavior.
Role-Based Visibility
Administrators can view all verification data and reports
Helpdesk agents can view verification results and relevant details needed to perform their role
End users do not have access to verification details or reports
Visibility is intentionally restricted to protect sensitive information.
Data Retention and Auditability
All verification activity is recorded and retained according to organizational policies.
Verification records:
Cannot be modified by agents or administrators
Provide a reliable audit trail
Support internal and external reviews
What This Page Does Not Do
Verification details and reports:
Do not initiate verification
Do not configure verification behavior
Do not expose raw identity data or internal risk scores
Do not replace organizational audit or SIEM systems
They are designed solely for visibility and analysis.
What’s Next
To review how verification results lead to secure actions, continue with:
➡ Password Reset Workflow