This release delivers major enhancements across helpdesk workflows, meeting security, and administrative controls.
Helpdesk teams benefit from streamlined password-reset options and a new guided chat experience that simplifies and clarifies the verification process.
Meeting security is strengthened through expanded platform support—specifically Zoom—allowing sessions to be verification-wrapped and enabling protected users to receive in-meeting alerts about unverified participants. Microsoft Teams users now receive real-time risk notifications directly in chat.
Administrators gain more granular control with configurable verification frequency for internal users, helping reduce unnecessary prompts and accelerate meeting access.
imper.ai for Helpdesk
Password Reset Enhancements
Send Set Password Link
Helpdesk agents can now issue a one-time password-reset link immediately after a successful verification. This allows users to set a new password securely and with minimal friction.
Self-Service Password Reset
A fully automated, agent-free password-reset workflow is now available. Once verified, users can reset their own password directly through the self-service portal, eliminating manual steps and significantly reducing resolution time.
Chat Experience in the Self-Service Portal (Preview)
End users now benefit from a guided chat experience during verification. The chat assists in clarifying ambiguous or incomplete answers in real time, improving verification accuracy, reducing confusion, and creating a more intuitive, conversational user journey.
New Verification Experience
A refreshed verification flow is introduced in this release, delivering clearer guidance, improved accuracy, and a smoother overall user experience.
imper.ai for Zoom
imper.ai can now secure Zoom meetings by wrapping scheduled sessions with a verification layer. Participants are directed through the verification flow before joining, ensuring only trusted identities enter the session.
The imper.ai add-on for Zoom provides a seamless in-meeting experience for protected users. It enables them to verify unverified participants and receive real-time alerts—with recommended actions—whenever unverified or risky users are detected.
imper.ai for Teams
Protected users now receive real-time risk notifications directly inside Teams chat whenever imper.ai detects suspicious or high-risk activity in conversations they participate in.
Enhancements
Verification Frequency for Internal Users
Security administrators can now configure how often internal users are required to re-verify. This reduces unnecessary verification prompts and speeds up access to meetings while maintaining strong security controls.