This release brings imper.ai’s multi-layer identity verification directly into helpdesk workflows while expanding visibility into secure communication activity.
Helpdesk teams gain new tools to verify users during sensitive requests, reduce resolution time, and prevent impersonation attacks.
Security administrators benefit from improved dashboards, deeper conversation visibility, and expanded integration support.
imper.ai for Helpdesk
A new Helpdesk Agent Portal enables agents to send secure verification links via SMS or email when handling sensitive requests such as password resets, account unlocks, or MFA updates.
Requesters must complete the imper.ai verification flow before any action is approved, adding a strong layer of protection against impersonation and account takeover.
Self-Service Verification Portal
A white-labeled Self-Service Verification Portal is introduced to streamline identity verification for end users.
This automated flow reduces friction for users, shortens helpdesk resolution times, and maintains a strong security posture across identity-related requests.
Dashboard
A new Helpdesk Dashboard provides clearer visibility into verification performance and user behavior.
The dashboard includes at-a-glance metrics, daily and weekly verification trends, and additional insights to help teams monitor activity and effectiveness.
Integrations
imper.ai now integrates with CyberArk to automate credential-related workflows such as password resets and password setting, reducing manual effort while maintaining compliance.
Support for AWS IVR integration allows imper.ai verification to be embedded directly into existing call flows without disrupting the user experience.
imper.ai for Secure Communication
Instant meetings (on-demand calls) are now displayed in the Conversations page, making it easier to distinguish between secure and non-secure calls.
Real-time conversations and their associated verifications are shown as they occur, enabling administrators to review verdicts and activity in real time.