Jan-May, 2026 Release Notes

Release Overview

We introduced major enhancements across Enrollment, Help Desk, integrations, onboarding, and GTM capabilities.

These updates focus on improving onboarding automation, strengthening verification security, expanding ITSM connectivity, enhancing administrative control, and streamlining the overall user and agent experience.

Key highlights include:

• Launch of the new Enrollment use case with Workday integration

• Expanded Help Desk verification capabilities and actions

• New ITSM integrations and ticketing workflows

• Enhanced verification question management and analytics

• And more

Enrollment

New Enrollment Use Case

Introduced a new Enrollment use case designed to integrate with ATS platforms and automate onboarding processes for new employees. Based on the employee’s start date, the system automatically sends a secure Set/Reset Password email containing a verification link. Employees can complete password setup only after successfully passing the Imper.ai verification process.

Additional capabilities introduced as part of this flow:

• Support for sending manual enrollment links

• Centralized visibility of all enrollment-related verifications through the Enrollment page

“Send Password” Action for BHG

Added a dedicated Send Password action for BHG’s Enrollment flow. This enables IT teams to securely send passwords or secrets to employees, where access to the password is dependent on successful verification. It was added following their request.

This action:

• Has its own dedicated button within the Enrollment page

• Is unavailable in the SSP (Self-Service Portal), since IT initiation is required before verification begins

Workday Integration

Implemented integration with Workday to automatically trigger Enrollment flows.

Help Desk

New “Agent” Role

Replaced the previous Member role with a more granular Agent role.

Agents:

• Cannot view risk scores in the Verifications table or verification summary drawer

• Cannot access chat transcripts

These changes were introduced to improve privacy and data access control.

Verification Table Redesign

Updated the Verifications table UI and added a new Recipients column, allowing agents to also view the Personal email. This enhancement was requested by Plante Moran.

Question Grouping Enhancements

Introduced a new default question grouping mechanism to improve question diversity during verification sessions.

For example - Similar question types (such as multiple calendar questions) will no longer appear within the same verification session.

Default grouping behavior can be overridden per tenant configuration.

Multi-Source Verification Flow

Enabled a custom verification flow for Westgate where each session includes:

• One question from the IDP

• One question from an external Excel-based data source (ADP)

Clarification Logic & Question Improvements

Implemented multiple enhancements to:

• Clarification logic

• Help Desk question quality

• Overall verification experience

New “Pending” Verification Status

Added a new Pending status for verifications that were sent but not yet opened by the user.

Behavior:

• Status remains Pending until the verification link is opened

• Automatically changes to “Expired” after several hours if unused

Active Directory Connector Integration

Added an Active Directory (AD) Connector integration that enables password reset and set-password actions directly through Active Directory, instead of through the IDP flow used previously.

This provides:

• A more accurate and reliable password management process

• Direct synchronization with Active Directory environments

User Feedback Collection

Added post-verification feedback collection after password reset or password setup flows.

Users are now asked whether the process succeeded or if they experienced issues, enabling better tracking of user experience and flow reliability.

Verification Summary Actions

Added a new Actions button within the verification summary page.

This allows agents to trigger actions for specific users after reviewing verification reliability and outcomes.

New “Unlock Account” Action

Added a new Unlock Account action that enables users to unlock their account after successfully completing verification.

ITSM Integrations

Introduced integrations with multiple ITSM platforms, including working integrations with:

• ServiceNow

• ChangeGear

Additional integrations currently in progress:

• TeamDynamix

• Autotask

Key capabilities:

• Link verifications directly to ITSM tickets

• Allow agents to send verification requests directly from tickets

• Sync verification statuses back into the ITSM platform automatically

“Open a Request” Action

Introduced a new Open a Request action, allowing employees to create ITSM tickets directly from Imper after successfully completing verification.

Verification Questions Management Page

Added a new Verification Questions management experience that provides administrators with centralized visibility and control over verification questions.

Capabilities include:

• Viewing Current total coverage

• Viewing all available verification questions

• Understanding question coverage based on connected data sources

• Viewing additional questions available through new data sources

• Including or excluding specific questions

• Viewing question success rates

• Configuring:

  • Number of questions per session

  • Failure thresholds based on incorrect answers

New Incidents Page

Introduced a new Incidents page that centralizes security-related incidents and verification failures.

The page currently includes two incident types:

• Users who failed the password reset process and did not successfully log in afterward

• High-risk users identified during verification flows

This capability is currently available only for CSWG and only for help desk incidents.

Weekly Report for CSWG

Added an automated weekly email report for CSWG containing verification and action analytics.

The report includes:

• Total number of verifications

• Number of successful and failed verifications

• Action success metrics

• Trend analysis over time

The report is automatically sent on a weekly basis.

Hiring

Imper.ai now supports integrations with Workday and Greenhouse to help secure interview processes through candidate identity verification.

With this integration, Imper.ai intercepts interview scheduling flows and replaces the candidate’s meeting link with a secure verification link. After successful verification, the candidate is automatically redirected to the interview meeting.

Key Capabilities

• Candidate identity verification before joining interviews

• Real-time risk detection during the verification process

• Full interview and verification visibility in the Imper.ai Admin Panel

Candidates Page

All interview and verification activity is recorded per candidate and available in the Candidate Details page, including:

• Verification status and risk level

• Summary of the detected risks and recommended actions

• Risk indicators and analysis results

• Interview history and activity records

This provides HR, TA, and security teams with centralized visibility into interview security and candidate verification outcomes.

Platform & Organization Features

SSO Configuration in Organization Settings

Enabled self-service SSO configuration for all tenants directly through Organization Settings.

CSV Import Support

Added support for importing CSV files through Organization Settings, enabling organizations to enrich verification data and create additional question sources.

New Onboarding Flow by Use Case

Introduced a new onboarding experience tailored by use case.

This includes:

• A first-time onboarding flow for new imper integrations

• Improvements to the Integrations page

• Automatic disabling of integrations that are unavailable for the selected use case

GTM & Demo Features

On-Demand Verification

Added a new On-Demand Verification capability for demos and live scenarios.

This enables administrators or sales teams to trigger real-time verifications during demos through:

• SMS

• Email

• QR code

Escalate to Manager Flow

Introduced a new Escalate to Manager flow.

When a user fails verification:

• An agent can trigger the Escalate to Manager action from the verification summary of the specific failed verification

• A manager verification call can be automatically scheduled and pre-filled for validation purposes