imper.ai supports multiple teams and workflows across the organization. This article helps you identify who typically uses imper.ai and what each group should focus on first.
In this article
IT and helpdesk teams
Helpdesk teams use imper.ai to reduce impersonation risk in high-impact support workflows such as password resets, account recovery, and privileged changes.
What to do first
Connect your identity provider integration
Define protected users for high-risk populations (for example, admins and finance)
Validate a real helpdesk scenario end-to-end
Security teams
Security teams use imper.ai to strengthen identity assurance in real-time interactions and to reduce successful social engineering attempts. They typically oversee rollout scope, policy posture, and auditability.
What to do first
Define the highest-risk workflows to protect first
Confirm enforcement approach for protected users and verification flows
Review validation outcomes and establish an operational cadence
HR teams
HR teams may use imper.ai to support identity validation workflows related to employee onboarding, role changes, and sensitive HR interactions.
What to do first
Align on which employee scenarios require verification
Confirm the attributes needed to support HR-related verification logic
Validate with representative scenarios (new hire, role change, sensitive request)
Executives and leadership
Executives and leaders are commonly targeted for impersonation. imper.ai can help protect leadership communications by ensuring verification is applied to high-risk participants and interactions.
What to do first
Confirm which leaders should be protected and in which channels
Ensure required integrations are connected for those channels
Run a test that reflects the expected real-world scenario
Recommended starting points
If you are onboarding for the first time, start with Getting Started with imper.ai.
To ensure you complete essential steps, use First-Time Setup Checklist.
To understand how flows work, see Understanding the imper.ai Verification Flow.
Note: Most organizations start with the highest-risk workflow first (often helpdesk password resets or executive meeting protection) and then expand coverage over time.