imper.ai protects your organization from impersonation and social-engineering threats during real-time communication — including meetings, calls, and collaboration channels.
Communication Channel Protection focuses on monitoring, verifying, and responding to identity risks that occur while users interact on supported platforms such as video conferencing and chat tools.
This section explains how imper.ai secures communication channels and how the different protection capabilities work together.
How Communication Channel Protection Works
Communication Channel Protection follows a simple, end-to-end flow:
Define who is protected
Administrators specify which users’ communication channels should be monitored and secured.
Monitor conversations in real time
imper.ai analyzes meetings and communication sessions, evaluating participant identity, verification results, and risk indicators.
Investigate and respond to risk
When suspicious or anomalous behavior is detected, security teams can investigate participants and take remediation actions directly from the console.
Each stage builds on the previous one, providing continuous protection across supported communication platforms.
Key Components
Protected Users
Protected Users define whose communication channels are monitored by imper.ai.
Once a user is marked as protected, imper.ai automatically applies identity verification and risk analysis to their supported communication channels.
Learn more: Protected Users
Investigating Conversations
The Conversations experience provides visibility into monitored meetings and sessions, including:
Participant verification results
Identity and risk indicators
Risk scores and session context
This view enables security and IT teams to review activity, identify suspicious participants, and understand why a session was flagged.
Learn more: Investigating Conversations
Remediation Actions
When imper.ai detects suspicious behavior, administrators and analysts can take immediate action directly from a conversation.
Remediation actions allow teams to:
Report and escalate incidents
Communicate with stakeholders
Review verification context before responding
Learn more: Remediation Actions
Who This Is For
Communication Channel Protection is designed for:
Security teams
IT administrators
SOC and incident response teams
It complements Helpdesk-based identity verification workflows by securing live communications, rather than user support interactions.
Related Topics
Protected Users
Investigating Conversations
Remediation Actions