The Verification Questions page gives helpdesk administrators centralized visibility and control over the questions imper.ai uses to confirm a user's identity. Question availability is based on your connected data sources and permissions.

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Coverage

imper.ai calculates coverage for each question - how many users in the organization have a known answer based on active integrations and permissions. The page displays:

• The current total coverage across all questions.
• Per-question coverage, so you can see which questions apply to the most users.
• Additional questions that become available when you connect new data sources.

The more data sources you connect, the higher the coverage and the more reliable the verification process becomes.

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Managing Questions

From this page, administrators can:

• View all available verification questions.
• Include or exclude specific questions from verification flows.
• View each question's success rate to identify which questions perform well.

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Configuring Verification Flows

Administrators can tune how questions are used during a verification session:

• Number of questions per session - how many questions a user must answer.
• Failure threshold - how many incorrect answers are allowed before the verification fails.

NOTE

imper.ai can automatically optimize question selection based on your connected data sources. Automatic optimization is recommended for most environments.